Returns + Exchanges

At Atlas + Co, we want you and your cat to be completely satisfied with your purchase. If you change your mind, we offer a 30-day return policy on all collars.

Changed your mind? That's ok.

• Returns are accepted within 30 days of receiving your order for a full refund or exchange.
  
• Items must be unused, and in original condition, with all tags and packaging intact.
• Personalised products are not eligible for change of mind returns.
  
• Shipping fees (if applicable) are not covered for change-of-mind returns.

How to Initiate a Return:

1. Contact Us: Email hello@atlasandco.com.au or use our contact form with your order number and reason for return.
   
2. Return Approval: Once approved, we’ll provide instructions for sending the item back.
   
3. Shipping: Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
   
4. Refunds + Exchanges: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days. Refunds are issued to the original payment method. Please allow 5-10 business days for your bank to process the refund.

Exchanges:

Need a different size or colour? Let us know when you contact us, and we’ll arrange an exchange.

Faulty or Incorrect Items:

If you receive a faulty item or the wrong product, we’ll cover all return shipping costs. Contact us within 7 days at hello@atlasandco.com.au to arrange a replacement or refund.

Please Note:

Sale and promotional items are eligible for exchange or store credit only.
Personalised products, final sale items and gift cards are not eligible for return unless faulty or incorrect.

If you have any questions, we’re here to help. Get in touch, and we’ll make sure your Atlas + Co experience is seamless.